maiofrance.blogg.se - Skype customer service phone nunber

The steps to set up a call queue includes:

Skip voicemail system message controls are now exposed when routing to shared voicemail, which also applies to Add a greeting message prompts.

Add a greeting message (Text to Speech (TTS)) is now supported for the call queue main greeting.

What's new for call queues in the past six months

Handling options for queue overflow and timeout.īefore you follow the procedures in this article, be sure you have read Plan for Teams auto attendants and call queues and followed the getting started steps.

Call routing - in First In, First Out (FIFO) order - to agents.

Music while people are waiting on hold in a queue.

Calls are distributed one at a time to the people in the queue, who are known as agents. Call queues route callers to people in your organization who can help with a particular issue or question.